Terms & Conditions of Use

ARIA by Luminant Works Global Limited

Enterprise Grade Terms & Conditions Privacy Policy Sub-Processors

1. Introduction

These Terms & Conditions ('Terms') govern your access to and use of ARIA, an AI-powered assistant operated by Luminant Works Global Limited ('Luminant', 'we', 'us', 'our'), accessible at aria.luminantglobal.com and associated integrations.

Luminant Works Global Limited is a specialist consultancy. We are honest about our scale and take our obligations to users seriously; this document sets them out plainly and in full.

These Terms are separate from, and incorporate by reference, our Privacy, Data Protection, Security & Compliance Policy, which governs how we collect, use, protect, and share personal data in connection with ARIA.

2. Accounts and Access

2.1 Registration

To use ARIA you may need to create an account and provide accurate, current information; for example, your name and work email address. You must keep this information up to date.

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly at privacy@luminantglobal.com of any unauthorised access or suspected breach. We will not be liable for losses arising from unauthorised use of your credentials where you have failed to notify us.

2.3 Business Use

ARIA is intended for professional and business use only. If you access ARIA through an enterprise subscription, your employer may be the legal 'Customer' and may have additional rights and obligations under a separate agreement with Luminant. Your employer's policies also apply to your use of ARIA.

2.4 Account Suspension and Termination

We may suspend or terminate your access immediately and without prior notice if:

• You materially breach these Terms or applicable law;
• Your use threatens the security, integrity, or availability of ARIA or other users;
• We are required to do so by law or a competent regulatory or judicial authority; or
• Your account has been inactive for an extended period (we will attempt to notify you before deactivation).

3. Permitted and Prohibited Use

3.1 Permitted Use

You may use ARIA solely for lawful, legitimate professional purposes, including:

• AI-assisted analysis, research, drafting, and document preparation;
• Guidance and advisory support on Salesforce, data management, CRM, and related technology topics;
• Professional learning, development, and knowledge management; and
• Any other legitimate business purpose consistent with these Terms and applicable law.

3.2 Prohibited Uses

You must not use ARIA to:

• Submit or process data you do not have a legal right to share, including client data or third-party personal data without appropriate authority or consent;
• Submit special-category or highly sensitive personal data (health records, biometrics, political opinions, financial account details) unless strictly necessary and lawfully authorised;
• Generate, distribute, or facilitate unlawful, harmful, discriminatory, defamatory, or intellectually-property-infringing content;
• Attempt to reverse-engineer, probe for vulnerabilities, or circumvent access controls;
• Scrape or systematically harvest ARIA outputs to build or benchmark competing AI models or services;
• Send automated, scripted, or bot-generated excessive traffic;
• Misrepresent Outputs as human-generated expert professional advice without appropriate independent review; or
• Facilitate or enable any of the above by or for third parties.

Violation of these prohibitions may result in immediate account suspension, termination, and where appropriate, referral to relevant authorities.

4. Content, Intellectual Property and Output Rights

4.1 Your Inputs

You retain any intellectual property rights you hold in the prompts, documents, and materials you submit into ARIA ('User Inputs'). By using ARIA you grant Luminant a non-exclusive, worldwide, royalty-free licence to process User Inputs solely to provide the ARIA service to you. This licence does not extend to training AI models on your inputs.

4.2 Outputs

ARIA may generate text, summaries, drafts, analyses, or other content ('Outputs'). Subject to these Terms and applicable law:

• We assign to you, to the fullest extent permitted by law, our rights (if any) in Outputs created specifically for you, so that you may use and commercially exploit them for your business purposes;
• You remain solely responsible for reviewing Outputs for accuracy, legality, and any third-party intellectual property issues before use or publication;
• You must not represent Outputs as your own original professional analysis without appropriate review; and
• Outputs incorporating third-party content may be subject to third-party intellectual property rights; Luminant makes no warranty in this regard.

4.3 Luminant Intellectual Property

All rights in ARIA, including the software, architecture, design, branding, documentation, training methodology, and underlying AI models, belong to Luminant or its licensors. No rights are transferred to you except as expressly granted in these Terms.

4.4 Feedback

If you provide feedback or suggestions about ARIA, you grant Luminant a perpetual, royalty-free licence to use that feedback to improve ARIA. We will not identify you personally in any public use of feedback.

5. AI Nature of the Service and No Professional Advice

5.1 AI Limitations

ARIA is an AI system. Outputs may be inaccurate, incomplete, outdated, biased, contextually inappropriate, or may 'hallucinate' plausible but factually incorrect information. Outputs are probabilistic, not deterministic, and may be inconsistent between sessions. You must review and verify all Outputs before relying on them for any consequential purpose.

5.2 No Professional Advice

ARIA does not provide legal, financial, medical, tax, accounting, or other regulated professional advice. Outputs are informational and advisory in nature only. Luminant is not a law firm, regulated financial adviser, or medical provider. You must obtain advice from appropriately qualified and regulated professionals for any matter requiring professional expertise.

5.3 Responsible AI Use

In using ARIA you agree to:

• Apply independent human judgement before acting on any Output;
• Not use ARIA as the sole basis for any decision of material significance to individuals, organisations, or third parties;
• Report any Output that appears harmful, biased, or legally problematic to privacy@luminantglobal.com; and
• Identify AI-generated content as AI-assisted where required by applicable law or professional standards.

6. Service Availability and Changes

6.1 Availability

We will use reasonable skill and care to keep ARIA available, but do not guarantee uninterrupted, error-free, or continuously available service. ARIA may be unavailable due to scheduled maintenance, unplanned incidents, events beyond our reasonable control, or third-party provider outages. Enterprise customers may negotiate uptime commitments via a separate service agreement.

6.2 Modifications

We may modify, update, suspend, or discontinue ARIA at any time; for example to add features, fix security issues, update AI models, or comply with applicable law. For material adverse changes to paid plans, we will provide at least 30 days' advance notice. Continued use after the effective date of any change constitutes acceptance of the updated service.

6.3 Beta Features

Beta, experimental, or preview features of ARIA are provided 'as is' without warranty and may be modified or discontinued at any time without notice. Additional terms may apply and will be communicated at the time of access.

6.4 Accessibility

Luminant is committed to ensuring ARIA is accessible to all users, including those with disabilities. We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard. We comply with the UK Equality Act 2010 and will meet the applicable requirements of the European Accessibility Act (Directive 2019/882, effective from June 2025) to the extent ARIA falls within its scope. If you experience any accessibility barrier when using ARIA, please contact us at privacy@luminantglobal.com with 'Accessibility' in the subject line and we will endeavour to resolve the issue promptly.

7. Fees and Paid Plans

Where you use a paid plan:

• Additional commercial terms (pricing, billing cycle, minimum term, usage limits) apply via an order form or subscription agreement;
• In case of conflict between a separately agreed commercial document and these online Terms, the separately agreed document prevails;
• Fees are non-refundable except as required by applicable consumer protection law or as expressly agreed in your order;
• We reserve the right to change pricing for future subscription periods with reasonable advance notice; and
• Consumer statutory rights under applicable consumer protection law are not affected by these Terms.

8. Warranties and Disclaimers

8.1 Service Standard

We will provide ARIA with reasonable skill and care and in accordance with applicable laws. This is the standard implied by the Supply of Goods and Services Act 1982 (as amended) and equivalent consumer protection legislation.

8.2 General Disclaimer

To the fullest extent permitted by applicable law, and subject to Section 8.1, ARIA and all Outputs are provided 'as is' and 'as available', without any representation, warranty, or condition of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Luminant does not warrant that ARIA will meet your specific requirements or produce results suitable for your particular use case.

8.3 Third-Party Services

ARIA relies on third-party cloud hosting and AI model providers. Luminant is not responsible for unavailability or degradation of third-party services beyond our reasonable control, provided we have exercised reasonable care in selecting and contracting with those providers.

9. Limitation of Liability

9.1 Exclusions

To the maximum extent permitted by applicable law, Luminant shall not be liable for:

• Indirect, consequential, incidental, special, or punitive damages of any kind;
• Loss of profits, revenue, business opportunity, or anticipated savings;
• Loss of or corruption of data, or cost of data recovery;
• Loss of goodwill or reputation;
• Losses arising from reliance on Outputs without appropriate independent human review; or
• Any claim by a third party arising from your use of ARIA or Outputs.

9.2 Aggregate Liability Cap

Luminant's total aggregate liability arising out of or in connection with ARIA and these Terms shall not exceed the greater of: (a) the total fees paid by you for ARIA in the 12 months immediately preceding the event giving rise to the claim; or (b) £500 (or equivalent in your local currency).

9.3 Exclusions from Cap

Nothing in these Terms limits or excludes Luminant's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Consumer statutory rights are not affected.

10. Term and Termination

10.1 Term

These Terms apply from your first use of ARIA (or account creation, whichever is earlier) and continue until terminated.

10.2 Your Termination Rights

You may stop using ARIA and close your account at any time by contacting privacy@luminantglobal.com. Paid subscription termination may be subject to minimum term or notice period requirements set out in your order.

10.3 Our Termination Rights

We may suspend or terminate your access immediately if you materially breach these Terms; your use threatens the security or integrity of ARIA; we are required to do so by law or regulatory authority; or we discontinue the ARIA service (with reasonable advance notice to paid subscribers).

10.4 Consequences of Termination

Upon termination, your right to access ARIA ceases. Your personal data will be handled in accordance with the Privacy & Compliance Policy. Sections 4.3, 8, 9, 11, and 13 survive termination.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer protection rights you hold. Before commencing formal proceedings, the parties will use good-faith efforts to resolve any dispute within 30 days of written notice. EU and Northern Ireland consumers may also have access to alternative dispute resolution (ADR) schemes.

12. Changes to These Terms

We may update these Terms to reflect changes in law, our services, or our practices. For material changes, we will notify registered users by email or in-app notice with at least 30 days' advance notice for paid subscribers, update the Effective Date and Version, and provide a summary of key changes. Continued use after the effective date constitutes acceptance. If you do not agree to revised Terms, you must stop using ARIA before the effective date.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy & Compliance Policy and any separately agreed order form or enterprise agreement, constitute the entire agreement between you and Luminant with respect to ARIA.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions continue in full force.

13.3 Waiver

Failure by Luminant to enforce any provision shall not constitute a waiver of that provision or Luminant's right to enforce it in the future.

13.4 Assignment

Luminant may assign its rights and obligations in connection with a merger, acquisition, or sale of substantially all its assets, with reasonable notice. You may not assign your rights without Luminant's prior written consent.

13.5 Third-Party Rights

These Terms do not confer rights on third parties under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

13.6 Force Majeure

Luminant shall not be liable for delay or failure to perform where such delay or failure results from circumstances beyond its reasonable control. Luminant will notify you promptly and use reasonable efforts to mitigate the impact of any force majeure event.

14. Contact

Version 2.0 | Effective: 1 March 2026 | Next Review: 1 March 2027